Privacy Policy

Effective date: October 26, 2026

The short version: we use your phone number and messages only to respond to you and help schedule the service you asked about. We do not sell your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

1. Who we are

Ringback Crew ("Ringback Crew", "we", "us") provides missed-call text-back, appointment booking, and estimate follow-up services to home service contractors such as roofing and plumbing companies ("our clients"). We also operate a demonstration line that shows how the service works.

When we send messages on behalf of a client, we act on that client's instructions, and the client's own privacy practices also apply to you.

2. Information we collect

• Contact details: your phone number and, if you provide them, your name, email address, and service address.
• Call information: the number you called from, the time and date of the call, and any voicemail you leave.
• Message content: the text messages you send and receive, including details you share about the job (for example, a description of a leak or a preferred appointment time).
• Estimate history: if you previously requested an estimate from one of our clients, the client may share basic details with us (your name, phone number, the type of job, and when the estimate was given) so we can follow up on their behalf.
• Website information: this website does not use advertising cookies or tracking pixels. Our hosting provider may keep standard server logs (such as IP address and browser type) for security.

3. How we use information

• To reply to your call or text and find out what service you need.
• To tell you whether your request is urgent and alert the right person at the business.
• To schedule appointments and send related reminders and follow-ups.
• To follow up on an estimate you previously requested from one of our clients.
• To keep records of conversations for the business you contacted, and to maintain, secure, and improve our service.
• To comply with legal obligations and honor opt-out requests.

4. Automated replies

Some of the text messages you receive are written by an automated assistant that uses artificial intelligence. Your messages are processed by our AI service provider only to generate replies and summarize the job details for the business. If you ask whether you are speaking with a person, the assistant will tell you it is a virtual assistant. You can ask to speak with a person at any time.

5. How we share information

We do not sell, rent, or trade your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We share information only:

• With the business you contacted (our client), so they can provide the service you asked about.
• With service providers that operate our service on our behalf, such as our customer relationship management and telephony platform, our AI service provider, our automation provider, and our website host. They may use the information only to provide services to us.
• When required by law, or to protect the rights, safety, or property of you, our clients, us, or others.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How long we keep information

We keep conversation records for as long as our client uses our service and as needed for the purposes above, after which they are deleted or returned to the client. Opt-out records are kept so we can continue to honor your request.

7. Security

We use reputable providers, access controls, and encrypted connections to protect information. No system is perfectly secure, but we work to protect your information and limit who can access it.

8. Your choices and rights

• Stop text messages: reply STOP to any message. See our SMS Terms.
• Access, correction, or deletion: reply to any of our text messages with your request and we will respond within 30 days. If we hold your information on behalf of a business, we may forward your request to that business.
• Depending on where you live, you may have additional rights under local privacy laws. Contact us to exercise them.

9. Children

Our service is intended for adults requesting home services. We do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

11. Contact

Questions about this policy: reply to any of our text messages and a member of our team will get back to you.